SALON ETIQUETTE

BOOKINGS
Bookings made online via our website will be confirmed within 3 hours. Any bookings which are made via text/ call or email will be confirmed within 12 hours.

CONSULTATIONS.
All new guests will receive an online consultation form to fill out prior to your appointment. For all new guests, a complimentary consultation will be allocated prior to any colour / chemical services been booked. If we feel we need more information from you, we will be in touch before confirming your booking. We thank you in advance for your co-operation.

CONFIRMATION
You will receive a confirmation text 48hours prior to your appointment. Please let us know at this stage if you need to amend your booking.

LATENESS
We understand that unexpected things do arise and life can throw some curveballs, but unfortunately if you are more than 20 minutes late for your appointment then you will be charged a cancellation fee and will need to re book. As we all work to allocated periods of time it wouldn’t be fair to other guests to run into their appointment or to put pressure on our team and make them feel rushed. We appreciate your understanding.

NEW GUESTS
Firstly, welcome! We cannot wait to meet you and for you to experience LILY LANE.
We do ask that all new guests secure their first appointment with a one time only payment of $50. This can be made in salon or over the phone and will be taken off your final bill at the end of your service. This fee is non refundable.

CANCELLATIONS
We require a minimum of 24 hours notice for cancellations. Failing to allow for sufficient notice may result in a $50 fee added to your next appointment.